Terms of service

Welcome to Nova Charm Co. These Terms of Service govern your access to and use of https://www.novacharmco.site/, including browsing product listings, placing orders, making payments, contacting customer support, and using any shopping features made available through the website.

By accessing or using the website, you agree to these Terms of Service and the policies referenced in them. If you do not agree with these terms, please discontinue use of the website.

The website is operated by SLF OPERATING PTY LTD, located at 29 Corben St, Surry Hills NSW 2010, Australia.

1. About Our Website

Nova Charm Co. provides an online shopping experience for selected kitchen utensils, including:

• Kitchen strainers.

• Rice serving spoons.

• Cooking spatulas.

Product listings may include photographs, descriptions, dimensions, materials, prices, availability information, and other details intended to help customers understand what they are purchasing.

We aim to present product information clearly and accurately. Customers should review the full product listing and checkout details before submitting an order.

2. Eligibility and Use by Customers

You may use the website only for lawful purposes and in a manner consistent with these terms.

When placing an order, you must provide information that is accurate, complete, and current. You should ensure that your name, email address, delivery address, and payment details are correct before completing checkout.

If you are not legally capable of entering into a purchase contract, you should use the website only with appropriate involvement and authorisation from a parent, guardian, or other legally authorised person.

You must not use the website to:

• Submit fraudulent or unauthorised orders.

• Interfere with website functionality or security.

• Introduce malicious software or harmful code.

• Attempt to gain unauthorised access to systems or accounts.

• Collect or misuse another person's information.

• Engage in conduct that violates applicable laws or infringes the rights of others.

3. Product Descriptions and Accuracy

We make reasonable efforts to ensure that product descriptions, images, and specifications accurately represent the kitchen utensils offered for sale.

For products such as strainers, rice serving spoons, and cooking spatulas, relevant information may include material, dimensions, shape, intended use, cleaning instructions, and other characteristics.

Images may appear slightly different on different screens because of lighting, photography, colour calibration, or display settings. Such minor variations do not necessarily indicate a product fault.

However, nothing in this section permits us to supply goods that materially differ from their description or to avoid obligations under the Australian Consumer Law.

Customers should follow any product-specific care or cleaning instructions provided with the item or on its listing.

4. Product Availability

All products are offered subject to availability. Product listings may be updated, discontinued, or temporarily removed as inventory and business circumstances change.

A product appearing on the website does not guarantee that it will remain available until an order is accepted and confirmed.

If an item becomes unavailable after an order is submitted, we will take reasonable steps to notify the customer and discuss an appropriate solution. Where payment has been collected for goods that cannot be supplied, any required refund will be handled in accordance with applicable law.

5. Prices and Currency

Product prices and charges will be displayed during the shopping and checkout process.

Unless the website or checkout expressly states otherwise, the shipping amounts specified in our Shipping Policy are intended to be Australian dollars (AUD). Customers should review the currency displayed at checkout before paying.

Our standard shipping arrangement is:

• Orders of $10.00 or more: free shipping.

• Orders below $10.00: a $5.99 shipping fee.

Unless checkout states otherwise, the threshold is calculated using the merchandise subtotal before shipping and applicable taxes, after any relevant discounts.

Applicable taxes or other charges will be shown where required. The final checkout summary is the amount you should review before submitting payment.

We may update prices for future purchases. A price change does not automatically alter the amount payable under an order already accepted, except where a lawful correction or other applicable legal basis permits it.

6. Orders and Contract Formation

When you submit an order, you are making a request to purchase the selected products at the price and on the terms shown during checkout.

An automated acknowledgement may confirm that your order request has been received. It does not necessarily mean that every aspect of the order has been reviewed or that fulfilment has begun.

We may need to review an order for payment authorisation, stock availability, address accuracy, suspected fraud, or a genuine pricing or listing error.

If we cannot accept or fulfil an order, we will take reasonable steps to notify you and arrange any refund required for amounts paid.

7. Payment

You agree to provide a valid payment method and authorise the applicable payment provider to process the amount displayed at checkout.

Payments may be processed through independent third-party payment services. Their processing procedures, security arrangements, and terms may apply to the payment transaction.

If payment is declined, reversed, or cannot be verified, we may delay or cancel the order where reasonably necessary. We will not knowingly retain payment for goods that cannot be supplied where a refund is required by law.

8. Shipping and Delivery

Our Shipping Policy explains the available shipping arrangements, shipping charges, order processing, and delivery information.

Customers are responsible for entering a complete and accurate delivery address. Please contact us promptly if you discover an error, although an address change may not be possible once an order has entered fulfilment or dispatch.

Any delivery estimate shown on the website or provided in an order communication should be treated according to the wording used. An estimate is not a guaranteed delivery date unless expressly stated as such.

We will comply with applicable Australian consumer law requirements concerning the supply and delivery of purchased goods.

9. Returns, Refunds, and Exchanges

Our Return and Refund Policy explains how to request a change-of-mind return, report a damaged or incorrect product, and seek a refund or exchange.

The voluntary change-of-mind arrangements described in that policy are separate from the statutory consumer guarantees under the Australian Consumer Law.

Nothing in these Terms of Service or any other website policy excludes, restricts, or modifies a consumer guarantee or remedy that cannot legally be excluded.

10. Promotions and Discount Codes

Promotional offers may be subject to specific conditions, including an expiry date, minimum purchase amount, eligible product range, or quantity limit.

The conditions of an offer will be communicated with the promotion where applicable. Unless an offer expressly allows it, promotional codes may not be combined with other offers or applied retrospectively to completed purchases.

If a genuine error affects a promotion, we will address the issue fairly and consistently with applicable law.

11. Product Care and Safe Use

Kitchen utensils should be used for their intended purpose and in accordance with any product-specific instructions.

Customers should review relevant information concerning:

• Whether an item is suitable for contact with food.

• Whether it is suitable for use with hot cookware.

• Any temperature or heat limitations.

• Appropriate cleaning and storage.

• Any dishwasher or hand-washing instructions.

• Any warnings or restrictions supplied with the product.

Do not use a product in a way that contradicts its instructions or reasonably foreseeable safety limitations. For example, a utensil should not be exposed to heat beyond its stated tolerance, and a damaged product should not continue to be used where doing so may create a safety risk.

This section does not exclude responsibility for product defects or safety issues covered by applicable law.

12. Intellectual Property

Website content, including text, graphics, design elements, logos, product presentation, and other original materials, may be protected by copyright, trade mark, or other intellectual property laws.

Unless authorised by the relevant rights holder or permitted by law, you must not reproduce, distribute, modify, commercially exploit, or publicly display protected materials from the website.

Accessing the website or purchasing a product does not transfer ownership of website intellectual property to you.

13. Customer Communications

When contacting us, you agree to provide information that is accurate and relevant to your enquiry.

You must not send unlawful, threatening, abusive, fraudulent, or malicious content through our website or customer support channels.

We will handle personal information included in customer communications in accordance with our Privacy Policy and applicable privacy requirements.

14. Third-Party Services

The website may rely on independent third parties for payment processing, hosting, analytics, communications, security, and delivery services.

Those providers may have their own terms and privacy notices. We do not control every aspect of their independent systems or operations.

This provision does not remove any legal responsibility that remains with us for our own products, representations, transactions, or obligations under applicable law.

15. Website Availability and Maintenance

We aim to keep the website available and functioning properly. However, temporary interruptions may occur because of maintenance, updates, technical faults, network problems, security incidents, or circumstances beyond our reasonable control.

We may update or modify website features where reasonably necessary for maintenance, security, or business operations.

Nothing in this section allows us to disregard a confirmed order or avoid an obligation arising under consumer law.

16. Liability and Consumer Rights

Nothing in these terms is intended to exclude, restrict, or modify any guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where the law permits a limitation or exclusion of liability, it will apply only to the extent legally permitted and will be interpreted consistently with mandatory consumer protections.

17. Applicable Law and Jurisdiction

These Terms of Service are governed by the laws of New South Wales and the applicable laws of the Commonwealth of Australia.

The Australian Consumer Law forms part of the Competition and Consumer Act 2010 (Cth). Relevant NSW consumer protection and fair trading laws may also apply.

Any dispute should first be raised with our customer service team so that the parties have a reasonable opportunity to discuss the issue. This does not prevent a customer from exercising statutory rights or seeking assistance from an appropriate consumer protection body or tribunal.

18. Changes to These Terms

We may revise these Terms of Service when our website, products, services, or legal obligations change.

The latest version will be posted on this page with an updated effective date. Where a change requires additional notice or consent under applicable law, we will take the required steps.

A revised version will not automatically remove rights or remedies that have already accrued under applicable law.

19. Severability

If any part of these terms is found to be invalid or unenforceable, that part will be read down or severed to the extent necessary. The remaining provisions will continue to apply to the extent permitted by law.

20. Contact Information

For questions about these Terms of Service, an order, or a product listing, contact:

SLF OPERATING PTY LTD
29 Corben St
Surry Hills NSW 2010
Australia

Email: [email protected]