Privacy policy
At Nova Charm Co., we understand that trust is an important part of shopping online. When you browse our kitchen utensil collections, place an order, ask a product question, or contact us about a delivery, you may share information that helps us provide our services.
This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit https://www.novacharmco.site/ or interact with our business.
Our products include strainers, rice serving spoons, and cooking spatulas. This policy applies to personal information handled in connection with the website and related ecommerce activities.
Business Operator: SLF OPERATING PTY LTD
Business Address: 29 Corben St, Surry Hills NSW 2010, Australia
Privacy Contact: [email protected]
1. Our Commitment to Privacy
We aim to handle personal information responsibly, collect only information reasonably needed for legitimate business purposes, and take appropriate steps to protect information against misuse, interference, loss, and unauthorised access or disclosure.
The way privacy laws apply to a business can depend on its size, activities, and other circumstances. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our handling of personal information, we will handle that information in accordance with the applicable requirements.
Nothing in this policy is intended to reduce a privacy right that applies to an individual under Australian law.
2. Information We May Collect
The information collected depends on how you use the website.
A. Information You Provide
When you place an order, contact customer service, or submit a request, you may provide:
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Your name.
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Email address.
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Telephone number, if requested.
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Billing and delivery addresses.
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Order number and purchase details.
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Product selections, quantities, and transaction history.
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Information about a return, refund, exchange, or delivery concern.
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Messages, photographs, or documents you voluntarily send to customer service.
We ask customers to provide information that is accurate and relevant to their enquiry.
B. Payment Information
When you purchase products, payment information may be processed through a third-party payment provider.
Depending on the payment method and checkout configuration, we may receive transaction status, payment confirmation, limited payment identifiers, billing details, and information needed to investigate a payment dispute.
Full payment card details may be handled directly by the payment provider rather than stored by us. The precise processing arrangements depend on the payment services actually used on the website.
C. Technical and Website Information
When you visit our website, certain information may be collected automatically by the website platform, hosting provider, security services, or other enabled technologies. This may include:
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IP address.
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Browser type and version.
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Device and operating system information.
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Language and general device settings.
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Pages viewed and links selected.
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Date and time of access.
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Referring website or traffic source.
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Website performance and error information.
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General usage and interaction information.
This information may help us maintain website functionality, identify technical issues, and protect the website against suspicious activity.
3. Cookies and Similar Technologies
Our website or its service providers may use cookies, pixels, tags, local storage, or similar technologies.
These technologies may be used to:
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Keep products in a shopping cart.
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Support checkout and transaction functions.
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Remember certain preferences.
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Maintain website security.
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Understand general website traffic.
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Measure page performance.
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Support analytics or advertising activities where enabled and permitted.
Some technologies may be essential for the operation of the website, while others may be optional.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart functions, checkout, or other website features.
We will use consent or preference mechanisms where required by applicable law.
4. Why We Use Personal Information
We may use personal information for purposes reasonably connected with our business, including:
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Order administration: Confirming purchases, processing payments, and maintaining order records.
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Delivery arrangements: Preparing parcels, sharing necessary information with carriers, and providing delivery updates.
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Customer support: Responding to questions about strainers, rice serving spoons, cooking spatulas, orders, returns, and refunds.
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Transaction security: Identifying suspicious payments, preventing fraud, and investigating unauthorised activity.
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Website operations: Maintaining the website, troubleshooting errors, and improving the shopping experience.
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Business administration: Maintaining accounting, tax, and operational records.
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Legal compliance: Responding to lawful requests and meeting applicable legal obligations.
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Marketing: Sending promotional information where permitted and subject to applicable consent and opt-out requirements.
We do not intend to use personal information for purposes unrelated to the circumstances in which it was collected without an appropriate legal basis or notice.
5. When We May Disclose Information
We may disclose relevant personal information to third parties where reasonably necessary for the purposes described in this policy.
A. Payment Providers
Payment providers may receive information needed to authorise, process, verify, or investigate a transaction.
B. Shipping and Fulfilment Providers
We may share your name, delivery address, contact details, and relevant order information with a carrier or fulfilment provider so that your purchase can be delivered.
C. Website and Technology Providers
We may use service providers for website hosting, ecommerce functionality, security, technical support, analytics, communications, and customer service.
D. Professional Advisers
Where appropriate, we may disclose information to accountants, legal advisers, auditors, insurers, or other professional service providers.
E. Legal and Regulatory Requests
We may disclose information where required or authorised by law, court order, regulatory request, or other lawful process. We may also disclose information where reasonably necessary to investigate suspected fraud, protect safety, enforce agreements, or defend legal claims.
F. Business Transfers
If our business undergoes a sale, restructuring, merger, or transfer of relevant assets, personal information may be disclosed to parties involved in that process, subject to applicable privacy requirements.
6. Overseas Disclosure
Some third-party service providers may store or process information outside Australia. The location of processing depends on the providers and technologies used.
Where the Australian Privacy Principles apply, we will take reasonable steps to address applicable requirements concerning overseas disclosure, including any obligations relating to the handling of personal information by overseas recipients.
If you would like more information about the handling of your information, contact [email protected].
7. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, transaction records, accounting, dispute resolution, fraud prevention, and legal compliance.
Different categories of information may have different retention periods. When information is no longer needed and there is no legal reason to retain it, we will take reasonable steps to delete, destroy, or de-identify it, where applicable and practicable.
8. Information Security
We aim to protect personal information through reasonable security measures appropriate to the nature of the information and the way it is handled.
Depending on the systems used, these measures may include access restrictions, account permissions, secure transmission methods, service-provider controls, system monitoring, and procedures for identifying suspicious activity.
No online system or electronic storage method can be guaranteed to be completely secure. We therefore cannot promise that information will never be affected by a security incident.
If a data breach occurs, we will assess the incident and take steps required by applicable law. Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, notification obligations may arise.
9. Access and Correction Requests
Where the Australian Privacy Principles apply, individuals may have rights to request access to personal information held about them and ask for inaccurate, incomplete, or out-of-date information to be corrected.
To make a request, email [email protected] and explain what information you would like to access or correct.
We may need to verify your identity before responding. We will handle the request in accordance with applicable law and may explain if a lawful exception applies.
10. Marketing Communications
We may send promotional emails or other marketing communications where permitted by law.
If you no longer wish to receive marketing emails, you may use the unsubscribe link in the message, where available, or contact [email protected].
Unsubscribing from promotional communications will not necessarily stop essential service messages, such as order confirmations, delivery notifications, refund updates, or important account-related communications.
We will handle commercial electronic messages in accordance with applicable requirements, including the Spam Act 2003 (Cth), where relevant.
11. Children's Privacy
Our website sells household kitchen utensils and is intended for general customers, not specifically for children.
We do not knowingly seek personal information directly from children in circumstances where doing so would be inappropriate or unlawful. Purchases should be made by individuals legally capable of entering into the relevant transaction or with appropriate adult involvement.
If a parent or guardian believes a child has provided personal information to us improperly, they may contact [email protected] so that we can review the matter.
12. Third-Party Websites
Our website may contain links to independent websites or services. Those third parties may have separate privacy policies and data-handling practices.
We do not control the privacy practices of external websites simply because a link appears on our website. We encourage visitors to read the privacy information of any third-party service before submitting personal information.
13. Privacy Complaints
If you believe we have mishandled your personal information, please contact us and explain:
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What information or activity concerns you.
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What you believe happened.
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The outcome you are seeking, if known.
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Any relevant order number or correspondence.
We will review the complaint and respond within a reasonable period. If the issue cannot be resolved, individuals may be able to contact the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website features, service providers, technology, or legal obligations.
The latest version will be published on this page with an updated effective date. If a material change requires additional notice or consent under applicable law, we will take the required steps.
15. Contact Us
For privacy enquiries, access or correction requests, or complaints, contact:
SLF OPERATING PTY LTD
29 Corben St, Surry Hills NSW 2010
Australia
Email: [email protected]