Contact information
Welcome to Nova Charm Co. We believe that good customer service should be straightforward, approachable, and useful. Whether you have a question about a kitchen strainer, need more information about a rice serving spoon, want to understand the features of a cooking spatula, or require help with an existing order, we welcome your enquiry.
Our contact details are provided below for customers, business correspondents, and individuals seeking assistance with our website or policies.
1. Business Details
Business Name: SLF OPERATING PTY LTD
Trading Website: Nova Charm Co.
Website Address: https://www.novacharmco.site/
Business Address:
29 Corben St
Surry Hills NSW 2010
Australia
Return Address:
29 Corben St
Surry Hills NSW 2010
Australia
Business Contact Person: Sharan Baker
Customer Service Email: [email protected]
2. Customer Service
Our customer service email is the primary contact channel for enquiries relating to purchases made through Nova Charm Co.
You may contact us about:
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Product descriptions, materials, dimensions, and intended uses.
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Kitchen strainers and their available product details.
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Rice serving spoons and serving utensil information.
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Cooking spatulas and relevant product specifications.
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Order confirmations and payment-related questions.
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Shipping fees, delivery estimates, and tracking information.
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Address corrections and delivery concerns.
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Return, refund, and exchange requests.
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Damaged, defective, or incorrectly supplied products.
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Privacy enquiries and website policy questions.
3. How to Make an Enquiry
Please email [email protected] and provide enough information for us to understand your request.
For an order-related enquiry, we recommend including:
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Your full name.
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Your order number.
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The email address used at checkout.
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The product involved.
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A clear description of the question or issue.
If you are reporting a damaged or incorrect product, photographs may help us assess the matter more efficiently.
Please do not include passwords, complete payment card numbers, or other unnecessary sensitive information in ordinary email correspondence.
4. Returns and Refunds
If you would like to return an item, please contact us before sending the product back.
Our team can explain the applicable return procedure and confirm any instructions relevant to your order. This helps avoid delays and ensures that returned merchandise can be identified correctly.
Return Address:
SLF OPERATING PTY LTD
29 Corben St
Surry Hills NSW 2010
Australia
Please remember that our voluntary change-of-mind arrangements are separate from consumer rights under the Australian Consumer Law.
5. Privacy and Legal Enquiries
For questions about how personal information is handled, or to submit a privacy-related request, please use the same customer service email address and identify your enquiry as a privacy matter.
Formal business correspondence, including matters relating to website policies and business operations, may also be directed to the postal address listed above.
6. Response Expectations
We aim to acknowledge and respond to customer enquiries within 2 business days. Actual response times may vary during public holidays, weekends, or periods of unusually high enquiry volume.
Providing your order number and a clear explanation of the matter will help us direct your enquiry to the appropriate person.
7. Our Customer Service Commitment
We aim to communicate respectfully, provide useful information, and handle customer concerns in a fair and practical manner.
Whether your question relates to choosing a utensil, understanding a delivery update, or resolving a purchase issue, we appreciate the opportunity to assist.
Thank you for visiting Nova Charm Co.
SLF OPERATING PTY LTD
29 Corben St
Surry Hills NSW 2010
Australia
Email: [email protected]
Website: https://www.novacharmco.site/